We understand that life happens!

If you need to cancel a session, you can do so easily by phone or text. We kindly ask that you let us know at least 3 hours in advance so we can adjust our schedule accordingly.

Thank you for helping us keep things running smoothly for all the families we serve!

Shoe-Free Zone for a Healthier Space

We work with children of all ages, including infants, which often means crawling, playing on the floor, and exploring with their hands (and sometimes their mouths!). To help keep our environment clean and safe for everyone, we ask that all visitors entering the ‘therapy zone’ of our office remove their shoes upon entering our space.

There’s a designated shoe rack in the room where you can store your footwear during your visit. This small step helps us reduce the spread of germs and create a healthier clinic for all our little ones.

Citataion: https://doi.org/10.1111/jam.13250

Sometimes, even when we determine that services are medically necessary, insurance companies may still deny coverage. If that happens, don’t worry—we’re here to help.

We’ll guide you through the appeal process, which typically involves the following steps:

1. Review the denial letter – We’ll help you understand why the claim was denied and what the insurance company needs to reconsider.

2. Request a written appeal – We’ll assist you in writing a formal appeal letter and include any required documentation, such as our clinical report and a letter of medical necessity.

3. Submit supporting documents – Together, we’ll gather and submit all necessary paperwork to strengthen your case.

4. Follow up – We’ll check in with you and offer guidance on next steps based on the insurance company’s response.

Appeals can take time, but many families successfully reverse denials with the right information. We're here to be your partner every step of the way.